BCS Updated PC-BA-FBA-20 Exam Questions and Answers by anika

To identify the stakeholder groups represented in the scenario, we need to analyze the relationships and roles described:

Stakeholder Groups in the Scenario:

Owner:The two founders of AlpineTrails, who each own 50% of the business, are clearly stakeholders as owners. They have a vested interest in the success of the business and its partnerships.

Partner:WalkNation is described as a partner organization that collaborates with AlpineTrails to offer special holidays for its members. This partnership involves shared responsibilities (marketing and booking by WalkNation, holiday organization by AlpineTrails).

Supplier:AlpineTrails books hotels, transport, and equipment to create bespoke holidays. These entities (hotels, transport providers, equipment suppliers) are suppliers to AlpineTrails and play a critical role in delivering the holidays.

Manager:While managers may exist within AlpineTrails, they are not explicitly mentioned in the scenario. Therefore, this group is not represented.

Competitor:Competitors are not mentioned or implied in the scenario, so this group is not represented.

Evaluation of Each Option:

A. Owner:The two founders of AlpineTrails are explicitly described as owners.Conclusion:This is arelevant stakeholder group.

B. Partner:WalkNation is explicitly described as a partner.Conclusion:This is arelevant stakeholder group.

C. Supplier:Hotels, transport, and equipment providers are implicitly described as suppliers.Conclusion:This is arelevant stakeholder group.

D. Manager:Managers are not explicitly mentioned in the scenario.Conclusion:This isnot a relevant stakeholder group.

E. Competitor:Competitors are not mentioned or implied in the scenario.Conclusion:This isnot a relevant stakeholder group.

Ause case diagramis a visual representation of how users (or systems) interact with a system to achieve specific goals.Actorsrepresent the entities (e.g., users or external systems) that expect to receive services from the system.

Key Elements of a Use Case Diagram:

Actors:Represent individuals or systems that interact with the system to achieve a goal.

System Boundaries:Define the scope of the system being modeled.

Users:While "users" may seem similar to actors, the term "actors" is the correct technical term in use case diagrams.

Entities:Entities typically refer to data objects or components, not those receiving services.

Evaluation of Each Option:

A. Actors:Actors are the correct element used to indicate those who expect to receive a service from the system.Conclusion:This iscorrect.

B. System boundaries:System boundaries define the scope of the system but do not represent those receiving services.Conclusion:This isnot correct.

C. Users:While users may interact with the system, the correct term in use case diagrams is "actors."Conclusion:This isnot correct.

D. Entities:Entities represent data objects or components, not those receiving services.Conclusion:This isnot correct.

Abusiness process modelusesswimlanesto represent different roles, departments, or systems involved in a process. Hand-offs occur when responsibility for a task is transferred from one role or department to another.

Key Considerations:

Process Flow Lines Crossing Each Other:Crossing lines do not indicate hand-offs; they simply show the sequence of tasks.

Decision Point:A decision point represents a choice or branching in the process, not a transfer of responsibility.

Task Spanning Multiple Swimlanes:A single task spanning multiple swimlanes is uncommon and does not represent a hand-off.

Process Flow Crossing Swimlanes:When a process flow crosses from one swimlane to another, it indicates that responsibility for the task has been handed off to a different role or department.

Evaluation of Each Option:

A. By process flow lines crossing each other:Crossing lines are unrelated to hand-offs and may simply indicate parallel tasks.Conclusion:This isnot correct.

B. By a decision point:Decision points represent choices or conditions, not transfers of responsibility.Conclusion:This isnot correct.

C. By a task spanning multiple swimlanes:Tasks typically belong to a single swimlane, so this is not a valid representation of hand-offs.Conclusion:This isnot correct.

D. By the process flow crossing from one swimlane to another:This accurately represents a hand-off, as it shows the transfer of responsibility between roles or departments.Conclusion:This iscorrect.

Final Recommendation:

Hand-offs are represented:D. By the process flow crossing from one swimlane to another.

One of thekey principlesof business analysis is to present stakeholders withoptionsrather than prescribing a single solution. This approach ensures that stakeholders can make informed decisions based on their priorities and constraints.

Key Principles of Business Analysis:

Present Options Not Solutions:Business analysts should provide multiple viable options, allowing stakeholders to choose the best course of action.

Understand Symptoms:While understanding symptoms is important, it is part of problem analysis, not a key principle.

Focus on Requirements Definition Only:Business analysis encompasses more than just defining requirements; it includes understanding problems, analyzing options, and ensuring value delivery.

Integrate IT Changes:While integrating IT changes is valuable, it is not a universal principle of business analysis.

Evaluation of Each Option:

A. Present options not solutions:This is a fundamental principle of business analysis, emphasizing stakeholder choice.Conclusion:This iscorrect.

B. Understand the symptoms of the problem being defined:Understanding symptoms is part of problem analysis but not a standalone principle.Conclusion:This isnot correct.

C. Focus on requirements definition only:Business analysis involves more than just requirements definition.Conclusion:This isnot correct.

D. Integrate IT changes together with project requirements to improve efficiency:While integration is valuable, it is not a universal principle of business analysis.Conclusion:This isnot correct.