Expert Answers to Genesys Exam GCP-GCX Questions

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Genesys Cloud CX Genesys Cloud CX Certified Professional - Consolidated Exam

Genesys Cloud CX Certified Professional - Consolidated Exam

Last Update Jan 2, 2026
Total Questions : 142

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Questions 2

Select all the question types available while creating an Evaluation Form. (Choose three.)

Options:

Multiple Choice

Yes/No

Fill in the blank

Range

Multiple Response

Discussion 0

Questions 3

Genesys Cloud CX Voice is __________.

Options:

A third-party service that provides external Phone Trunks.

A help bot that is available within Genesys Cloud CX chat.

Another name for Genesys Cloud CX.

An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.

Discussion 0

Questions 4

Genesys Cloud CX Collaborate supports video chat with upto_____people simultaneously

Options:

Discussion 0

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Questions 5

Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.