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Genesys Cloud CX Genesys Cloud CX Certified Professional - Consolidated Exam

Genesys Cloud CX Certified Professional - Consolidated Exam

Last Update Jun 15, 2025
Total Questions : 135

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Questions 2

Select all the question types available while creating an Evaluation Form. (Choose three.)

Options:

Multiple Choice

Yes/No

Fill in the blank

Range

Multiple Response

Discussion 0

Questions 3

Genesys Cloud CX Voice is __________.

Options:

A third-party service that provides external Phone Trunks.

A help bot that is available within Genesys Cloud CX chat.

Another name for Genesys Cloud CX.

An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.

Discussion 0

Questions 4

Genesys Cloud CX Collaborate supports video chat with upto_____people simultaneously

Options:

Discussion 0

Questions 5

Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.

What is the maximum number of rings that can be defined for Bullseye routing?

Options:

Discussion 0

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