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ACIS - 6209 Avaya Aura Contact Center Multimedia Implementation Exam

Avaya Aura Contact Center Multimedia Implementation Exam

Last Update May 4, 2024
Total Questions : 60

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Questions 4

Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura®Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?

Questions 4

Options:

A.  

Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

B.  

Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.

C.  

Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

D.  

Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

Discussion 0
Questions 5

What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

Options:

A.  

the assignment of a route point for each email skillset

B.  

the assignment of a script for each email skillset

C.  

the assignment of a vector for each email skillset

D.  

the assignment of an open queue for each email skillset

Discussion 0
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Questions 6

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

Options:

A.  

Treatments given to thecustomer while waiting for the agent to end the chat session

B.  

Treatments given to the customer while waiting for the agent to join the chat session

C.  

Treatments given to the customer while waiting for the agent to reply in an existing chat session

D.  

Treatments given to the agent while waiting for the customer to join the chat session

Discussion 0
Questions 7

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?

Questions 7

Options:

A.  

Getting workitem status

B.  

Transferring the call

C.  

Accessing the address book

D.  

Copy the calling number from the workitem

Discussion 0
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2024-04-06
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