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Avaya 6211 Exam Topics, Blueprint and Syllabus

Avaya Aura Contact Center Multimedia Implementation Exam

Last Update May 17, 2024
Total Questions : 60

Our ACIS - 6209 6211 exam questions and answers cover all the topics of the latest Avaya Aura Contact Center Multimedia Implementation Exam exam, See the topics listed below. We also provide Avaya 6211 exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of Avaya 6211 resources to help you understand the topics covered in the exam, such as ACIS - 6209 video tutorials, 6211 study guides, and 6211 practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.

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Avaya 6211 Exam Overview :

Exam Name Avaya Aura Contact Center Multimedia Implementation Exam
Exam Code 6211
Actual Exam Duration 90 minutes
Expected no. of Questions in Actual Exam 60
What exam is all about The Avaya 6211is exam is a certification exam for Avaya's IP Office Contact Center solution. It covers topics such as installation, configuration, administration, and troubleshooting of the IP Office Contact Center.
Passing Score required The passing score required for the Avaya 6211 exam is 700 out of 1000.
Competency Level required The Avaya 6211 exam requires a minimum competency level of Avaya Certified Associate (ACA).
Questions Format The Avaya 6211 exam consists of multiple-choice questions.
Delivery of Exam The Avaya 6211 exam is available in two formats: the online proctored exam and the paper-based exam. The online proctored exam is taken online and is monitored by a proctor. The paper-based exam is taken at a Pearson VUE testing center.
Language offered The Avaya 6211 exam is offered in English.
Cost of exam The cost of the Avaya 6211 exam is $125 USD.
Target Audience The Avaya 6211 is designed for small to medium-sized businesses that need a reliable and cost-effective phone system. It is ideal for businesses that need to stay connected with customers, partners, and employees. It is also suitable for businesses that need to manage multiple calls and lines. The Avaya 6211 is a great choice for businesses that need a reliable and cost-effective phone system.
Average Salary in Market The average salary for someone with an Avaya 6211 certification is not publicly available. However, salaries for Avaya certified professionals can range from $50,000 to $100,000 depending on experience and location.
Testing Provider Avaya does not provide the 6211 exam for testing. The 6211 exam is only available to those who have purchased the Avaya Certified Implementation Specialist (ACIS) certification.
Recommended Experience The Avaya 6211 exam is designed for individuals who have at least six months of experience with Avaya products and solutions. It is recommended that individuals have a working knowledge of Avaya products and solutions, including Avaya Aura, Avaya IP Office, Avaya Communication Manager, Avaya Contact Center, and Avaya Messaging. Additionally, it is recommended that individuals have a basic understanding of networking concepts, such as IP addressing, routing, and switching.
Prerequisite The Avaya 6211 exam requires that you have a minimum of two years of experience in the Avaya Aura Contact Center product suite. You must also have a working knowledge of the Avaya Aura Contact Center product suite, including its features, functions, and components. Additionally, you must have a basic understanding of networking and telephony concepts.
Retirement (If Applicable) The Avaya 6211 exam does not have an expected retirement date.
Certification Track (RoadMap): The Avaya 6211 certification track/roadmap is a series of exams that demonstrate an individual's knowledge and skills in Avaya's products and services. The exams cover topics such as Avaya Aura, Avaya IP Office, Avaya Contact Center, Avaya Messaging, Avaya Networking, Avaya Unified Communications, and Avaya Professional Services. The exams are designed to assess an individual's ability to design, install, configure, and maintain Avaya solutions. Successful completion of the exams will result in the individual being awarded the Avaya Certified Professional (ACP) designation.
Official Information https://www.avaya-learning.com/lms/#/training/catalog/offering/21497
See Expected Questions Avaya 6211 Expected Questions in Actual Exam
Take Self-Assessment Use Avaya 6211 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Avaya 6211 Exam Topics :

Section Weight Objectives
Components  
  • Describe how the components such as CCT and Contact Center Multimedia fit into the Avaya Aura Contact Center environment.
  • Describe the Communication Control Toolkit components.
  • Describe the purpose of the Contact Center Multimedia in Avaya Aura Contact Center (AACC) and the network components required to facilitate multimedia contacts.
  • Describe the components of the Contact Center Multimedia solution architecture.
Multimedia Configuration and Administration  
  • Add the Communication Control Toolkit and Contact Center Multimedia servers in Contact Center Manager Administration.
  • Perform configuration tasks in Contact Center Manager Administration to enable multimedia contacts in the contact center.
  • Describe the function of the scripting applications and describe some of the commands and intrinsics to create the applications.
  • Describe the Multimedia sample applications that are installed with Contact Center Multimedia.
  • Describe the general settings configuration in the Contact Center Multimedia Administration Web interface.
  • Configure the Multimedia settings for Contact Center Agent Desktop.
Multimedia Contacts  
  • Describe the types of multimedia contacts that the contact center handles with the Multimedia server enhancements.
  • Describe the components required to route email contacts including rules, rule components, and limitations.
AACC Multimedia System Monitoring and Routines  
  • Configure and modify outbound campaigns and call data settings using the Outbound Campaign Management Tool (OCMT).
  • Configure the required properties to route Web communication or Web chat contacts to agents.
  • Configure the communication tools in the Multimedia Administration application.
  • Describe real-time and historical reporting for multimedia contacts.
  • Perform the routine maintenance tasks for the Contact Center Multimedia database.
AACC with POM Integration  
  • Describe the Avaya Aura Contact Center / Avaya Proactive Outreach Manager integration components, configuration, administration, and agent experience.