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ACIS Avaya Aura Contact Center Avaya Aura® Contact Center Implementation Exam

Avaya Aura® Contact Center Implementation Exam

Last Update May 23, 2026
Total Questions : 65

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Questions 2

Contact Center License Manager provides central control and administration of licensing for Avaya Aura® Contact Center (AACC). Before installing the AACC software, you must choose a license type and a licensing mechanism. The licensing options available to you depend on your Contact Center solution type (AML-based or SIP-enabled), and on the ordering process you use.

Which three license types does Contact Center License Manager support? (Choose three.)

Options:

A.  

Nodal Network Control Center

B.  

Campus Network Control Center

C.  

Corporate Enterprise

D.  

Nodal Enterprise

Discussion 0
Questions 3

The Avaya Aura® Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails.

Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)

Options:

A.  

You can perform a manual failover on the Active AAMS.

B.  

You cannot perform a manual failover on the Active AAMS.

C.  

High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.

D.  

One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.

Discussion 0
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Questions 4

When configuring servers for an Avaya Aura® Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.

Which DNS entries must be made for the HA servers?

Options:

A.  

One Dynamic DNS entry for the Active server

One Dynamic DNS entry for the Standby server

One Dynamic DNS entry for the Managed name and associated IP address

B.  

Static DNS entry for the Active server

C.  

One DNS static entry for the Active server

One DNS static entry for the Standby server

One DNS static entry for the Managed name and associated IP address

D.  

One static entry for the Active server

One static entry for the Standby server

Discussion 0
Questions 5

Avaya Aura® Contact Center (AACC) supports VMware® vSphere. VMware® vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server.

Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware® virtual machine are true? (Choose three.)

Options:

A.  

Voice and Multimedia Contact Server with Avaya Aura® Media Server

B.  

Multimedia Contact Server Only

C.  

Voice and Multimedia Contact Server without Avaya Aura® Media Server

D.  

Voice Contact Server Only

Discussion 0
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