Expert Answers to Apple Exam Apple-Device-Support Questions

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Apple Certified Support Professional Apple Device Support Exam (SUP-2025)

Apple Device Support Exam (SUP-2025)

Last Update Jan 2, 2026
Total Questions : 216

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Questions 2

A user connected their Mac to an airport lounge’s Wi-Fi, but they dismissed the sign-in dialog. They can’t use the internet. Which steps should you tell them to complete so they can use the internet?

Options:

Open captive.apple.com in a browser to bring up the dialog.

Ask the MDM administrator to provide a Wi-Fi profile for the airport lounge’s Wi-Fi.

Go to System Settings > Wi-Fi, click Details, then turn off “Limit IP address tracking”.

Go to System Settings > Wi-Fi, click Details, then set “Private Wi-Fi address” to Fixed.

Discussion 0

Questions 3

What does a Rapid Security Response do?

Options:

Delivers important security improvements between software updates

Sends users a security notification if a third party altered system files on their device

Prevents users from downloading applications outside the App Store for a specified time

Displays a security report to the user with current malware and virus definitions

Discussion 0

Questions 4

What are other requirements for iCloud backups to occur automatically when connected to a powersource?

Options:

Fully charge the device and turn on iCloud Backup in General > iPhone Storage.

Connect to Wi-Fi and lock the screen.

Connect to Wi-Fi and unlock the screen.

Fully charge the device and turn on iCloud in General > Backup.

Discussion 0

Questions 5

Why doesn’t the latest iOS release appear in Settings > General > Software Update on an iPhone?

Options:

MDM is managing software updates and upgrades.

Lockdown Mode is turned on.

There isn’t enough local storage for the upgrade.

The Wi-Fi network was configured by MDM.

Discussion 0

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