SAP Updated C_C4H47I_34 Exam Questions and Answers by arvin

 Mobile Administration is a tool that allows administrators to configure the mobile app for SAP Service Cloud Version 2. Administrators can customize the header and list fields for different objects and views, such as calls, leads, opportunities, tasks, and more. Theheader fields are the fields that appear at the top of the object details screen, while the list fields are the fields that appear in the list view of the objects. By configuring the header and list fields, administrators can meet the business requirements of different roles and scenarios.

The correct answers are:

• A. Call list fields: Administrators can configure the call list fields to display the relevant information for each call, such as the account name, status, priority, duration, and more. This can help service agents to quickly identify and prioritize the calls they need to handle.
• C. Lead list fields: Administrators can configure the lead list fields to display the relevant information for each lead, such as the lead name, source, status, qualification, and more. This can help sales representatives to quickly identify and follow up on the leads they need to convert.
• E. Home page cards: Administrators can configure the home page cards to display the key information and actions for each role, such as the number of open tasks, calls, leads, opportunities, and more. This can help users to access the most important data and functions from the home screen of the mobile app.

The incorrect answers are:

• B. Target group list fields: Administrators cannot configure the target group list fields, as target groups are not supported in the mobile app for SAP Service Cloud Version 2. Target groups are collections of accounts or contacts that can be used for marketing campaigns or mass activities.
• D. Task header layout: Administrators cannot configure the task header layout, as the header layout is fixed for all objects in the mobile app for SAP Service Cloud Version 2. Administrators can only configure the header fields, but not the layout.

References = SAP Service Cloud Version 2 | SAP Help Portal (page 17), Mobile Administration - SAP Learning (page 4)

• Configure a new Document Type for Cyclo Clothing: This is a correct answer because document types are used to define different types of opportunities and their attributes, such as sales cycle, sales phases, and pricing procedure1. Since Best Run Bikes and Cyclo Clothing have different sales lifecycles, they need different document types for their opportunities.
• Configure a new Sales Cycle with Sales Phases for Cyclo Clothing: This is a correct answer because sales cycles and sales phases are used to define the stages and steps of an opportunity, such as qualification, proposal, and closure2. Since Best Run Bikes and Cyclo Clothing have different sales lifecycles, they need different sales cycles and sales phases for their opportunities.
• Configure Routing Rules for Cyclo Clothing: This is not a correct answer because routing rules are used to assign leads and tickets to the appropriate sales or service agents based on criteria such as territory, product, or priority. Routing rules are not related to the configuration of opportunities or their sales lifecycles.
• Configure a new Party Schema for Cyclo Clothing: This is not a correct answer because party schemas are used to define the roles and relationships of the parties involved in a business transaction, such as account, contact, employee, or partner. Party schemas are not related to the configuration of opportunities or their sales lifecycles.

References = 1: Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal - Configure Document Types 2: Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal - Configure Sales Cycles and Sales Phases : Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal - Configure Routing Rules : Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal - Configure Party Schemas

Mobile application synchronization issues are resolved by generating a device log from the mobile device of the business user. The device log contains information about the device, the application, and the synchronization process. The device log can be sent to the administrator or the support team for further analysis and troubleshooting. The device log can be generated by tapping the Generate Device Log button in the About screen of the mobile application. References = Defining Offline Settings for Applications - SAP Mobile Services …

Deal Intelligence is a feature of SAP Sales Cloud Version 2 that uses machine learning to score opportunities based on various factors, such as deal size, customer engagement, sales stage, and competitor presence. The score indicates the likelihood of winning the opportunity and helps sales reps prioritize their actions and focus on the most promising deals. Deal Intelligence also provides insights and recommendations on how to improve the score and increase the win probability. References = SAP Sales Cloud Version 2 Feature Scope Description, page 28; Business End User SAP Sales Cloud Version 2 - openSAP, video “Deal Intelligence - SAP Sales Cloud”; [ARCHIVED] Relationship Intelligence - SAP Sales Cloud, video “Relationship Intelligence - SAP Sales Cloud”.