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Salesforce Updated AP-203 Exam Questions and Answers by ava-rose

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Salesforce AP-203 Exam Overview :

Exam Name: Salesforce Accredited Agentforce Communications Professional
Exam Code: AP-203 Dumps
Vendor: Salesforce Certification: Salesforce Communications Cloud
Questions: 125 Q&A's Shared By: ava-rose
Question 36

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

Options:

A.

Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

B.

Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

C.

Accommodate the feature since otherwise business representative will not accept the iteration results.

D.

Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

Discussion
Question 37

ABC Telecom is using Communication Cloud ' s Order Management capabilities to track order milestones. They would like to get informed when the order is at risk of missing the service level agreement (SLA) defined in the system. For example, if there is an installation delay due to construction work or equipment not being delivered due to an issue with the delivery partner. How should a Consultant configure their environment so that ABC Telecom is informed of risks?

Options:

A.

Schedule Apex to monitor orders and create an incident /case

B.

Configure the dates and safety interval for Jeopardy Management

C.

Configure fallout handling with resolve fallout orchestration item definition

D.

Create manual tasks based on the response from the fulfillment system

Discussion
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