Pegasystems Updated PEGACPSA88V1 Exam Questions and Answers by natasha

To configure a solution that requires approvals from the requestor’s manager, division VP, and possibly an accountant based on the total amount, you can use cascading approval using the reporting manager. This model uses a reporting structure to determine who approves a case based on their position in an organizational chart. You can also use a condition to include an accountant in the approval chain if the total amount exceeds a certain threshold. References: https://academy.pega.com/topic/cascading-approval/v1

To display the Select flight insurance check box only when the itinerary includes a flight, you can apply a visibility condition (When rule) to the check box. A visibility condition is a rule that determines whether a UI element is visible or hidden based on a logical expression or a reference to another rule. A When rule is a rule that defines a true-false test based on property values, constants, or other factors. References: https://community.pega.com/knowledgebase/articles/user-experience/86/configuring-visibility-conditions

A bug is a work item that describes an error or defect in the application that prevents it from functioning as expected. A bug should be created in Agile Workbench to address the issue of the Send case status email step not sending an email. References: https://community.pega.com/knowledgebase/articles/pega-platform-capabilities/86/creating-bugs-agile-workbench

 To create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days, you can open the Explore data landing page, and then create a new insight. An insight is a visualization of data that you can use to monitor key performance indicators, identify trends, and discover opportunities for improvement. You can create insights from the Explore data landing page in App Studio. References: https://community.pega.com/knowledgebase/articles/reporting/86/creating-insights