CWNP Updated CWAP-404 Exam Questions and Answers by aubrey

Observing the problem is the most important step in the WLAN troubleshooting methodology among those listed. This step involves capturing and analyzing the relevant data from the wireless network, such as packets, frames, spectrum, and performance metrics. Observing the problem helps to verify the existence and scope of the issue, identify the root cause and possible solutions, and validate the results of any actions taken. The other steps are also important, but they are not as critical as observing the problem12 References:

• CWAP-404 Study Guide, Chapter 1: Troubleshooting Methodology, page 15
• CWAP-404 Objectives, Section 1.2: Observe the problem

Receive sensitivity is the minimum signal level that a receiver can detect and decode. Different devices may have different receive sensitivity levels depending on their hardware specifications and antenna configurations. In this scenario, the portable analyzer has a lower receive sensitivity than the AP, meaning that it requires a stronger signal to capture the packets from the client STA. The AP, on the other hand, has a higher receive sensitivity and can receive the packets from the client STA even if they have a weaker signal. This explains why the portable analyzer can only see unidirectional traffic from the AP to the client when capturing near the AP5 References:

• CWAP-403 Study Guide, Chapter 4: PHY Layer Analysis, page 121
• CWAP-403 Objectives, Section 4.3: Analyze PHY layer metrics

A VoIP phone, using WMM Power Save, requests data frames buffered at the AP by transmitting a trigger frame, which is a QoS Null frame or a QoS Data frame. WMM Power Save is a power saving mode that allows a STA (station) to conserve battery power by periodically sleeping and waking up. WMM Power Save is based on WMM (Wi-Fi Multimedia), which is a QoS (Quality of Service) enhancement that provides prioritized and differentiated access to the medium fordifferent types of traffic. When a STA sleeps, it cannot receive any data frames from the AP, so it informs the AP of its power save status by setting a bit in its MAC header. The AP then buffers any data frames destined for the sleeping STA until it wakes up. When a STA wakes up, it sends a trigger frame to the AP, indicating its AC (Access Category), which is a logical queue that corresponds to its QoS level. A trigger frame can be either a QoS Null frame or a QoS Data frame, depending on whether it has any payload or not. The AP then responds with one or more data frames from the same AC as the trigger frame, followed by an ACK or BA (Block Acknowledgement) frame from the STA. The other options are not correct, as they are not used by a VoIP phone using WMM Power Save to request data frames buffered at the AP. A PS-Poll (Power Save Poll) frame is used by a STA using legacy power save mode, not WMM Power Save mode, to request data frames buffered at the AP. A PS-Poll frame does not indicate any AC or QoS information. Setting the More Data bit in the MAC header to 1 does not request any data frames from the AP, but indicates that there are more data frames to be sent by the STA or received by the STA. Transmitting a WMM Action frame does not request any data frames from the AP, but performs various management actions related to WMM features, such as admission control, parameter update, etc. References: [Wireless Analysis Professional Study Guide CWAP-404], Chapter 7: QoS Analysis, page 198-199