Cisco Updated 500-444 Exam Questions and Answers by matias

The 2K deployment model for Cisco Contact Center Enterprise (CCE) is a prepackaged solution that offers a simplified and scalable architecture for medium-sized contact centers. The 2K deployment model supports up to 2,000 active agents and up to 8,000 configured agents. An active agent is an agent who is logged in and ready to take calls. A configured agent is an agent who has a profile in the system, regardless of their login status. The 2K deployment model also supports up to 4,000 IVR ports, up to 120,000 BHCA, and up to 12,000 concurrent calls1.

References:

1: Cisco Packaged Contact Center Enterprise Solution Reference Network Design (SRND), page 2-3

The service that must be restarted after modifying the Java Keystore on the CVP servers is the Cisco CVP WebServicesManager. The Cisco CVP WebServicesManager is a service that provides web services for the CVP components, such as the Operations Console, the Reporting Server, and the Call Server. The Java Keystore is a file that stores the certificates and keys for secure communication between the CVP components and other systems. If the Java Keystore is modified, the Cisco CVP WebServicesManager service must be restarted to apply the changes and ensure the proper functioning of the web services12.

References:

• Configure Secure Java Management Extensions (JMX) Communication on CVP3
• User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.5 (1) - Rest_Client Integration2

SSLUtil is a Cisco-provided utility that helps to configure web servers for use with TLS. It is located in the \icm\bin folder. It can be invoked in standalone mode or automatically as part of setup. It is used to manage IIS certificates on the CCE servers for web applications such as Unified CCE Administration, WebSetup, and ISE. References:

• Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) - Certificate Management for Secured Connections
• Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2) - Certificate Management for Secured Connections

Microapps are small applications that run on the CVP server and provide interactive voice response (IVR) functionality. They can play prompts, collect digits, perform database lookups, and transfer calls. Microapps are defined and configured using PCCE Web Administration Manager (S.P.O.G) under the Call Settings -> IVR Settings -> Network VRU Scripts menu. Here, you can create, modify, or delete network VRU scripts that reference the microapps and specify the parameters for each microapp. You can also associate the network VRU scripts with call types and dialed numbers to invoke them in the call flow12. References: Troubleshooting Cisco Contact Center Enterprise (CCET) course outline1, Contact Center Enterprise Troubleshooting and Configuration document2.