Avaya Updated 78201X Exam Questions and Answers by carmen

In this scenario, four SoftConsole licenses are required. Two for the main receptionists and two for the back-office workers who will cover the receptionists' duties.

To ensure that outgoing calls can use a secondary route if the primary trunk is out of service, the In Service option should be enabled. You would then add a secondary ARS (Automatic Route Selection) in the Out of Service Route on the primary ARS. This ensures that if the primary trunk becomes unavailable, the secondary route will be used for outgoing calls.

References:

https://downloads.avaya.com/css/P8/documents/100108040

To allow a user to use the Softconsole application, the Softconsole must be enabled in the user's profile options. This configuration allows the user to access the Softconsole interface, which provides features like call answering, transferring, and managing calls.