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VMware Certification VMware Workspace ONE 21.X UEM Troubleshooting Specialist

VMware Workspace ONE 21.X UEM Troubleshooting Specialist

Last Update Jun 15, 2025
Total Questions : 60

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Questions 2

A newly-hired administrator has opened a ticket with the Internal IT Helpdesk, stating that they can login but do not have access to the Scheduler settings located at Groups & Settings > All Settings > Admin > Scheduler A colleague performing the same role can see and access this entitlement.

What are two reasons that the newly-hired admin is having this difficulty? (Choose two.)

Options:

A.  

The newly-hired administrator needs to accept the EULA before sensitive configuration settings are visible by this account.

B.  

The newly-hired administrator has the correct roles assigned but has not selected the applicable role in the console access dropdown to view this configuration

C.  

The newly hired administrator did not enter in the restricted action pin to enter the Scheduler settings.

D.  

The newly-hired administrator needs to navigate to Accounts > Administrators > Roles and assign themselves the correct level of access to access the Scheduler setting.

E.  

The newly-hired administrator has the incorrect roles assigned or was not yet provided the correct roles to view this configuration.

Discussion 0
Questions 3

Which three actions can be enabled for users to self-manage devices through the Self-Service Portal? (Choose three.)

Options:

A.  

Generate Targeted Log

B.  

Upload SMIME Certificate

C.  

Sync Device

D.  

Launch VMware Assist Session

E.  

Clear Administrator Passcode

F.  

Clear Passcode

Discussion 0
Questions 4

An administrator is getting reports that the profile status on multiple devices is not updating and need view the log which provides information about profile samples from the device. Which log should be viewed?

Options:

A.  

On the Console Server. \Logs\Services\Devicequeue.log

B.  

On the Console Server \Logs\Services\QueuingService.log

C.  

On the Device Services Server \Logs\Services\lnterrogatorQueueService log

D.  

On the Device Services Server \Logs\Services\Queuemanager_Iog

Discussion 0
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Questions 5

The SSL certificates for on-premises VMware Workspace ONE UEM recently expired and were rotated Soon after. Android devices entirely stopped receiving push notifications and many reported AWCM as being disconnected. It was confirmed that the SSL certificates held been rotated on IIS as well as the load balancer.

Which strategy accurately describes the solution for this problem?

Options:

A.  

The SSL certificates were not updated on all device services servers, so updating the remaining servers would resolve the issue.

B.  

The Device Services service was not restarted after the SSL certificate rotation on IIS. so restarting the service would resolve the issue.

C.  

The Device Management binding was not updated for SSL handshake compatibility, so selecting the correct binding would resolve the issue.

D.  

The AWCM keystore was missed for rotation of SSL certificates, so running the keytool import targeting the new certificate would resolve the issue

Discussion 0

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