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Accredited Professional Certification Salesforce Accredited Agentforce 360 for Public Sector Professional

Salesforce Accredited Agentforce 360 for Public Sector Professional

Last Update Sep 30, 2026
Total Questions : 106

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Questions 2

Bobahaven has implemented Agentforce Public Sector to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.

Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?

Options:

A.  

Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.

B.  

Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.

C.  

Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.

D.  

Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.

Discussion 0
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Questions 3

After a grantseeker has submitted an application for review, Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage, Utility assistance, etc).

Which two would the consultant build to handle this request utilizing Agentforce Public Sector?

Options:

A.  

Recommend using Public Sector with FinancialForce Accounting.

B.  

Recommend using Public Sector with the Nonprofit Success Pack.

C.  

Recommend using Public Sector with the Grants Management product.

D.  

Recommend using Public Sector with the Outbound Funds Module.

Discussion 0
Questions 4

A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed:

The applicant must upload an image of their driver ' s license.

The license reviewer must perform a background check within five business/working days.

The license reviewer must enter the background check results into an external system manually within two business days of completing the background check.

The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review.

The license reviewer may add additional steps/tasks for a particular application as needed.

Which statement is true regarding Action Plan Templates relative to the business requirements above?

Options:

A.  

An action plan template can be created for the business license application object, and a document checklist item for the image upload can be created

B.  

Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan

C.  

A document checklist item for an action plan template cannot be created

D.  

The reviewer users cannot create their own tasks within a predefined action plan template

Discussion 0
Questions 5

To allow a user to access the Public Sector Solutions Employee Experience pre-built application.

Which three permission sets need to be assigned?

Options:

A.  

Public Sector Solutions User Access

B.  

Employee Experience Community Access

C.  

Employee Productivity Plus Access

D.  

Employee Experience for Public Sector

E.  

Employee Productivity Plus User Data Access

Discussion 0

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