Advanced Field Service Accredited Professional AP-209 Exam Questions with Experts Answers Updated Recently

To send push notifications to the Field Service mobile app based on specific criteria, you need both the configuration and the automation.

Option B is correct: You must first enable and configure Custom Notifications for the Field Service Connected App. This ensures the mobile device is capable of receiving and displaying the specific notification type.

Option D is correct: You need an automation trigger (Record-Triggered Flow) to detect the specific business condition: The Service Appointment Status changes to 'Dispatched' AND the Priority (or Work Type) is 'Emergency'. The flow then executes the "Send Custom Notification" action targeting the Assigned Resource user.

Option A and C refer to "Jeopardy," which is a different feature used to warn dispatchers about impending SLA violations, not to notify technicians of new work.

During Scoping (the initial phase), the goal is to align on the "What" and "Why" before moving to the "How."

Option A is correct (Work Parameters): You must define what constitutes a "Job" (Work Order), how long it takes, and what skills are needed. This is the foundation of the data model.

Option C is correct (Terminology): Mapping the customer's language to Salesforce terms (e.g., "We have 'Truck Rolls' - > In Salesforce, that is a 'Service Appointment'") is crucial to avoid confusion throughout the project.

Option D is correct (Project Objectives): Defining what is "Essential" (MVP) vs. "Nice to Have" sets the project boundaries and success metrics.

Option B (Sprint Review) happens during the build phase (Agile methodology), not during initial scoping.

Option E (Solution Design) is the output of the scoping/analysis phase, not a topic you ask about during the initial discovery.