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ITIL Practitioner Level ITIL 4 Practitioner: Release Management Exam

ITIL 4 Practitioner: Release Management Exam

Last Update Apr 29, 2025
Total Questions : 20

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Questions 2

An organization’s project and operational teams are concerned that individual releases involve some unnecessary activities and are missing some important activities. What is the BEST action for the organization to take to improve this situation?

Options:

A.  

Introduce proactive communication channels for the service provider to make release management processes more efficient

B.  

Review current release models, create additional models where appropriate, and automate where possible

C.  

Ensure that release management key metrics are integrated with metrics relating to deployment management and change enablement

D.  

Automate the release management activities together with development activities

Discussion 0
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Questions 3

A service provider is receiving poor feedback from customers about releases of updates to a software product. A review has shown that releases are often delayed or have to be repeated due to a lack of information about their impact on business processes and on other IT systems. The service provider is reviewing the value streams involving the software releases. Which step of the value stream analysis should the service provider use to understand the required information and dependencies?

Options:

A.  

Creating a ‘to be’ value stream map

B.  

Reflecting on the ‘as is’ value stream map

C.  

Identifying the scope of the value stream analysis

D.  

Identifying the workflow steps

Discussion 0
Questions 4

During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required. What should the organization do to improve the incident resolution times?

Options:

A.  

Include release of the required updates in the incident resolution activities

B.  

Ensure that required updates are enforced as part of the ongoing operations and maintenance

C.  

Include release of the required updates in the request fulfilment activities

D.  

Ensure that required updates are included in the release of the new services

Discussion 0
Questions 5

What is a description of a release?

Options:

A.  

A set of new service features that will benefit users

B.  

The repeated building and testing of code leading to deployment

C.  

All updated service versions that are mandatory for users

D.  

The guidelines for collating two or more changes

Discussion 0
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