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Software Testing & Quality ISTQB Certified Tester-Foundation Level - Usability Testing

ISTQB Certified Tester-Foundation Level - Usability Testing

Last Update May 23, 2026
Total Questions : 40

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Questions 2

A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.

Which usability risk should be reasonably addressed for the next release?

Options:

A.  

Users resist using a software product which is essential for their daily work because it lacks usability

B.  

Users buy the software product but repeatedly need to call support because they don’t understand how to use it

C.  

Users won’t buy or use the software product because it lacks effectiveness, efficiency or satisfaction

D.  

Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface

Discussion 0
Questions 3

What’s the difference between an informal usability review and an expert usability review?

Options:

A.  

An expert usability review is a formal review, not an informal review

B.  

No formal usability qualifications are required for an informal usability review

C.  

Contrary to an expert review, an informal usability review is based on opinion

D.  

An informal review only requires one reviewer

Discussion 0
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Questions 4

You’re conducting a user survey and you have reached the third stage, selecting an appropriate questionnaire. You have decided to use a standardized questionnaire as you want to benchmark against previous usability measurements.

Which of the following user questionnaires allow benchmarking against previous usability measurements?

i. SUS

ii. SUMI

iii. WAMMI

Options:

A.  

i is true, ii & iii are false

B.  

ii & iii are true, i is false

C.  

i & ii are true, iii is false

D.  

i, ii and iii are true

Discussion 0
Questions 5

What is the System Usability Scale (SUS)?

Options:

A.  

Testing to evaluate the degree to which the system can be used by specified users with effectiveness, efficiency and satisfaction in a specified context of use.

B.  

A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time.

C.  

A simple, ten-item attitude scale giving a global view of subjective assessments of usability.

D.  

A requirement on the usability of a component of system

Discussion 0
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2026-05-19
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