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CCECE Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Last Update May 1, 2024
Total Questions : 56

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Questions 4

How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?

Options:

A.  

60 minutes

B.  

120 minutes

C.  

240 minutes

D.  

24 hours

Discussion 0
Questions 5

Which LDAP URL allows configuration in the properties pane under SSO configuration?

Options:

A.  

Ldap://idap_server:3269

B.  

Ldap://idap_server:80

C.  

Ldap://idap_server:443

D.  

Ldap://idap_server:3268

Discussion 0
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Questions 6

What connects to the Media routing peripheral gateway of ICM to the ECE server?

Options:

A.  

web server

B.  

services server

C.  

application server

D.  

message server

Discussion 0
Questions 7

Which User objects in Enterprise Chat and Email are mapped in UCCE?

Options:

A.  

Agent, Supervisor

B.  

Agent

C.  

Supervisor, Administrator

D.  

Agent, Supervisor, Administrator

Discussion 0
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