Supporting Cisco Routing & Switching Network Devices (RSTECH) 100-490 Exam Questions with Experts Answers Updated Recently

While the initial answers focused on the most common causes, here's why the other options could also contribute to an interface being stuck in the "up/down" state:

A. Speed or Duplex Mismatch: Devices on either end of an Ethernet connection need to use compatible speed (e.g., 100 Mbps, 1 Gbps) and duplex (full-duplex or half-duplex) settings. Mismatches can prevent the line protocol from coming up even if the physical link is established.

B. Layer 2 Mismatch in Encapsulation Type: Some protocols used on Ethernet networks, like ISL and 802.1Q, have specific encapsulation requirements. If devices on each end aren't using the same encapsulation type, the line protocol will likely remain down.

C. The Ethernet Interface Has Been Manually Disabled: Correct! Administrators can put an interface in a shutdown state using commands like shutdown. This brings down the line protocol even if the physical connection is good.

D. Keepalives Are Not Being Received by the Local Device: While less likely to be the sole cause, issues with keepalive mechanisms used in some routing protocols could potentially lead to the line protocol going down. If the local device expects keepalives and doesn't receive them, it might assume a connectivity problem and affect the interface status.

E. The Ethernet Cable Might Not Be Attached Properly: While a disconnected or faulty cable would usually make the interface down/down, it's possible in some scenarios for a partially connected or damaged cable to result in a link being detected (Layer 1 up) but with errors preventing the line protocol (Layer 2) from initializing.

Troubleshooting network issues often involves considering multiple factors and testing different possibilities. The "up/down" status gives important clues but might have several potential root causes.