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Business Analysis BCS Practitioner Certificate in Business Analysis Practice v5.2

BCS Practitioner Certificate in Business Analysis Practice v5.2

Last Update Aug 21, 2026
Total Questions : 108

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Questions 2

The directors of Swift Despatch believe they might be able to improve their service and reduce costs by opening a distribution centre in Coventry A team has been created to investigate this further, including representatives of logistics, property and marketing Yasmin has been asked to advise on how the Business Case should be progressed at this point.

What SHOULD she advise?

Options:

Create a high level Business Case

Create a detailed Business Case

It is too early to work on the Business Case

Confirm with the directors the costs and benefits

Discussion 0

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Questions 3

The customer journey map below was created for Eyes 4'U. a chain of high street opticians This shows the journey of a person who is 67 years old and retired with a limited pension and active social life

What are the MOST LIKELY statements to be in Box F and Box 6?

Questions 3

Options:

F concern at cost 6 provide clearer information on options and pricing

F: worry about choosing the wrong frame 6: introduce virtual frame selection technology

F provide clearer information on options and pricing 6 concern at cost

F pleased appointment ending 6 provide clearer information on options and pricing

Discussion 0

Questions 4

A business analyst has been assigned to help develop a plan for expanding a business that produces software for mobile phones and has interview he managing director to understand his perspective regarding the expansion. The managing director’s worldview is as follows:

‘’The purpose of our business is to develop and sell software for mobile phones. The expansion will enable us to increase the amount of software we procedure, so we can keep pace with the growing demand of the market for software that is easy to use.’’

Which of the following is a 'transformation' for this worldview?

Options:

Develop and sell software for mobile phones.

Ensure that software is easy to use

Keep pace with the growing demands of the market.

Increase the amount of software we produce.

Discussion 0

Questions 5

The diamonds in the Double Diamond model represent the use of Divergent and Convergent thinking to do which one of the following?

Options:

Deliver defined timeboxes.

Identify one perspective.