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ACSS-3300 Avaya Aura® Contact Center Administration Exam

Avaya Aura® Contact Center Administration Exam

Last Update Jul 24, 2024
Total Questions : 66

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Questions 4

A customer with Avaya Aura® Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views.

Which view provides a snapshot of the latest and most up-to-date data from the AACC?

Options:

A.  

the Contact Center Manager Administration View

B.  

the Synchronization View

C.  

the Contact Center View

D.  

the Local View

Discussion 0
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Questions 5

When more than one agent is available to receive a call, the agent with the highest priority in the skillset will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control Directory Number (ACD/CDN) call.

Where is this parameter configured?

Options:

A.  

Real Time Statistics > Agent Statistics

B.  

Historical Statistics > Parameters

C.  

Skillset Definition > Call Age Preference

D.  

Global Setting > Agent Order Preference

Discussion 0
Questions 6

A customer with Avaya Aura® Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user.

Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

Options:

A.  

User type

B.  

Login ID

C.  

Create CCT Agent

D.  

CCMA Login Account Details

Discussion 0
Questions 7

A supervisor in an Avaya Aura® Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:

GIVE IVR WITH VXML TREATMENT voicexml

PARAMETERS

What is a valid input after the parameters command?

Options:

A.  

Service URI

B.  

_c_play_and_collect

C.  

GIVE IVR WITH VXML TREATMENT

D.  

Numberofdigits

E.  

ASSIGN "please enter account number.wav"

Discussion 0

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